Support
Crazy Farm Escape — WhiteRock Studio
Something broken, or an idea to share? Write to us — we actually read it.
Deleting your data
Fastest way — delete it yourself, inside the app:
- Open the game and go to Settings.
- Choose Delete my data and confirm.
Everything we store about you on our server is deleted immediately — no e-mail, no waiting, no friend code needed.
If you cannot open the game (for example you already uninstalled it), use the e-mail route below instead.
How to request deletion by e-mail — three steps:
- Open the game and go to Ranking › Friends. Your friend code is shown there.
- Email crayzfarmescape@gmail.com with the subject "Data deletion request" and include that friend code. The code is how we find your record — we cannot identify it without one.
- We delete the record and reply to confirm, within 30 days.
What is deleted. Everything Crazy Farm Escape stores about you on our server: your nickname, your friend code, your scores and run durations, your friend links, any nickname reports connected to you, and the anonymous identifier the app created at first launch. The record is removed permanently and no copy is kept. The anonymous sign-in entry itself is deleted together with the record, so nothing about you is left behind in our authentication system either.
What is not on our server at all. These are not ours to delete, and a deletion request does not affect them:
- Your progress on the device — hay, animals, outfits and settings live in the app's own storage. Uninstalling the app removes them. On Apple devices a copy sits in your own iCloud account, which you control from your device settings.
- Purchases — handled entirely by Google Play or the Apple App Store. We never receive or store payment details.
- Advertising data — collected by Google AdMob, not by us. You can reset or delete your advertising ID from your device settings.
How long we keep it. Your leaderboard record is kept for as long as you use the leaderboard, so your nickname and best scores stay on the board. There is no separate retention period after a deletion request: once deleted, the record is gone. If you never join the leaderboard, no nickname and no score are stored — only the anonymous identifier the app creates at first launch, which holds no information about you.
Note: the e-mail route needs your friend code, and a friend code only exists once you have joined the leaderboard. If you never joined, there is nothing on our server that could identify you.
I lost my progress / I changed phones
On iPhone and iPad your progress is backed up to your own iCloud account. If you signed in on the new device with the same Apple Account and iCloud is enabled, your hay and animals come back when you open the game. If they don't, write to us.
On Android there is no cloud backup yet — progress stays on the device. We're working on it.
It says my nickname is taken
Every nickname on the leaderboard is unique. If yours is taken, the game suggests a free alternative (for example "Ali857") — accept it or try another name.
My score isn't showing on the leaderboard
Submitting a score needs an internet connection and a nickname. Without a connection your score waits on the device and is sent automatically once you're back online. If it still doesn't appear after a few minutes, write to us with your friend code.
I watched an ad but didn't get the reward
The reward is granted when the ad is watched to the end. Closing it early means no reward. If you watched it fully and still got nothing, tell us when it happened.
I bought hay but it didn't arrive
If the app closed during payment, the hay is delivered on the next launch — close and reopen the game once. If it still hasn't arrived, send us your purchase receipt from the store and we'll sort it out. Refunds are handled by the store where you made the purchase (App Store / Google Play).
I saw an inappropriate nickname
You can report it from inside the game. On the Ranking screen, tap the row (reportable rows have a ... mark on the right) and choose REPORT in the panel that opens. Reports come to us and are reviewed by a person, who can hide the name or remove the player from the leaderboard. A name that is reported by a large number of different players is also hidden automatically until it is changed.
The same panel has HIDE FROM MY LIST, which removes that name from your own list immediately, without waiting for anyone else.
Profanity and slurs are filtered automatically as the name is set, but the filter doesn't catch everything. You can also email us about anything else you want to report.
What are the nickname rules?
Your nickname is visible to everyone on the leaderboard. Profanity, insults, and using someone else's name are not allowed. Names that break the rules are hidden; accounts that keep at it are removed from the leaderboard. You accept these rules when you first set your nickname. Changing your name lifts the hiding.
What can come out of a chest?
Chest contents are random. Every chest gives hay (120-360, multiplied by 1.0, 1.8 or 3.0 depending on how many taps it needs). The chances are:
- 78% a one-tap chest — hay, plus a 45% chance of 1-2 gems
- 17% a two-tap chest — more hay, and gems are guaranteed
- 5% a three-tap chest — the most hay and gems, and the only chest that can contain a rare reward: a power-up upgrade (35%) or a new skin for the animal you are using (12%, i.e. 0.6% of all chests)
Chests are always free: you find one while running, or receive one as the day 7 reward of the daily streak. Chests cannot be bought — there is no key and no way to spend real money on a random reward.
I want my data deleted
See Deleting your data at the top of this page: it lists the steps, exactly what gets deleted, and how long it takes.